Onboard Tablets FAQ

QUESTIONS AND ANSWERS FOR ONBOARD TABLETS

 

Can Dispatchers Assign Drivers To A Route?

You should only assign tablets to routes using the OnBoard app. Dispatching from the Manager app or through an integration will disrupt the OnBoard system. Tablets will not update to show assignments from another source. 

DO ONBOARD TABLETS NEED TO BE PLUGGED IN ALL THE TIME?

We recommend leaving tablets plugged in 24/7 so that they can provide coordinates, perform background operations, and receive updates. The tablet should be charged before the start of a run and plugged in during the driver's shift. While in a vehicle, tablets can charge with standard cell phone adapters.

DOES THE ONBOARD TABLET TRACK WHEN IT'S NOT ON? WHAT IF IT'S NOT LOGGED IN?

When an OnBoard tablet is powered down or logged out, it cannot provide position data to our system. You must have the tablet powered up, a driver logged in, and a vehicle assigned to the tablet for it to show on the map. 

WHAT DO DRIVERS DO WHEN DONE WITH THEIR TRIP?

You can set the tablet's assignment to Out of Service when a trip is complete. This allows the vehicle to remain active in the system without showing to the public. When a shift is over, log out of the tablet (which sets the vehicle Out of Service). You don't need to turn off the tablet, but you should keep it powered even when it's not in use.

CAN DRIVERS RUN OTHER APPS ON THE TABLET? 

Only the OnBoard application is approved for use on the tablet. Using other apps while driving is dangerous and negatively impacts the OnBoard system. All costs incurred by other apps or purchases will be billed to you. We have enabled many security features to prevent accidental use of other apps. If you have questions about how this works, contact support@transloc.com.

DO ONBOARD TABLETS NEED WIFI ACCESS? CELLULAR RECEPTION?

OnBoard tablets need a strong cellular connection to function. A combination of cell reception and GPS satellite access is important for quality tracking. Common signal blockers like concrete and metal structures or heavy tree cover can impact performance. WiFi networks don't interfere with the OnBoard app, but can't be used to connect to our servers. If you enable Airplane mode on a tablet, it will not work. 

A VEHICLE ISN'T SHOWING ON THE MAP, OR IS IN THE MIDDLE OF THE OCEAN. WHAT'S GOING ON?

A good GPS connection is essential for tracking OnBoard tablets. A combination of cell reception and GPS satellite access is important for quality tracking. Common signal blockers like concrete and metal structures or heavy tree cover can impact performance. Using a tablet indoors will generally return inaccurate or no coordinates. The default position for GPS units is at 0°N, 0°W, which happens to be in the ocean. If you see a vehicle here or anywhere else strange on the map, make sure GPS and cellular data are enabled, then try moving to an open outdoor space. 

DO DRIVERS NEED THEIR OWN ACCOUNT? CAN THEY SHARE ACCOUNTS?

There are two possible schemes for OnBoard accounts: every driver can have their own account or every tablet can have an account. Either way, you must log in to tablets with unique accounts. Do not share OnBoard accounts between tablets. You can log in to a tablet with an administrator account as well. The Driver account role can only access the features of an OnBoard tablet and is recommended. 

DO ONBOARD TABLETS NEED TO BE UPDATED? HOW DO I UPDATE THEM?

OnBoard tablets automatically find and download updates to their software. The TransLoc team publishes theses updates and controls their release. The tablet will usually show a pop-up informing you that an update is available. You can also tap the menu (an icon with three vertical blocks) when logged in and select "Update OnBoard" whenever it is available. Google will also provide updates for the tablet, which you can generally download and install without concern. Contact support@transloc.com if you have any questions about updating.

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