Rider

Where do I go to download the TransLoc Rider app?

Android users can download the app from Google Play. iOS users can download the app from the Apple Store.

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Rider isn’t available for my device! What do I do?

In an effort to provide the best possible experience, we can’t support some operating systems and older devices on the Rider apps. For Android users, you can still access our classic app in the Play store by se...

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I have feedback about my stop, driver, commute, etc. Where do I send it?

TransLoc passes on to the right party all feedback related to transit service. This may be a university, municipality, shuttle service, or other 3rd-party supplier. To submit your feedback, select the How was y...

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Which transit agencies use TransLoc Rider?

For a full list of our current partner agencies, click here.

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How do I find my agency on TransLoc Rider?

Our Rider app is available on both Android and Apple devices. If we serve an agency in your area it will be suggested automatically after launching the app for the first time, or you can select an agency from t...

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I don't want to install any apps. Can I still use TransLoc Rider?

Yes, we also provide access to each agency’s map through a mobile-friendly webpage. Simply visit your agency’s map page on a mobile device and you’ll be redirected to our mobile web interface. You can find a li...

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What is the Rider app doing with my location data? Why does it need it when I'm not actively using the app?

We provide anonymized data to the agencies we work with about how commuters use their system to get around. This data is used to improve the placement of stops, the volume of vehicles on route, and helps agenci...

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I have concerns about location services, GPS data, and battery life.

Both the Android and iOS versions of Rider use special protocols for location-aware apps, provided by Google and Apple, to collect location data with minimal impact on battery life. When the app is open, we boo...

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What does “Awaiting Prediction” / “No Prediction” mean?

In some cases, the TransLoc system is unable to provide an estimated arrival time for a vehicle at a stop. Issues with GPS satellites, cellular networks, traffic, and route changes can all contribute to missing...

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My bus hasn't moved and the ETA is still the same. What's going on?

The TransLoc system uses a constantly-learning algorithm to determine when it will arrive. A 15 minute arrival prediction can be interpreted as “it should take the vehicle 15 minutes to get to the stop from whe...

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