OnDemand Administration

How do I access my agency's OnDemand Administraton portal?

It's easy! Head over to ondemand.transloc.com/admin and login with your existing TransLoc credentials.

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What are the different user roles and permissions within OnDemand?

TransLoc customer accounts give each user a set of permissions based on a role. A single user may only have one role per agency, but users can have different roles for each agency. TransLoc will provide one or ...

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How do I create a new user (dispatcher, driver, etc.)?

The Users page allows you to manage the users (agency users only - not riders) associated with your account. All individuals who work for your agency who need access to the system must have user accounts. If yo...

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What happens if one of my employees forgets their password?

As with other TransLoc products, administrators have the ability to update any user accounts that belong to their agency. Administrators do not have the ability to update rider accounts. As an administrator,...

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Can my employees update their own user accounts?

Of course they can! There are two ways to update a user account: Option 1: From the OnDemand dashboard... Click your Username at the top right of the page. Click Edit Profile. Modify your profile info...

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How do I create, edit, or delete a service?

Services allow you to manage the days and times associated with your OnDemand service offering. Prior to starting OnDemand service, you must create your services. How do I create/edit/delete a service? Servic...

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How do I create, edit, or delete a region?

Regions are the physical geographic areas your on-demand service covers. New regions can be created and existing ones can be edited or deleted. Please note that editing or deleting an existing region will immed...

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How do I create, edit, or delete an address?

TransLoc OnDemand supports storing commonly-used addresses so that they are easier to access by your riders. How do I create an address? Creating and storing addresses makes it simpler for riders to schedule ...

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How do I create, edit, or delete a vehicle?

The Vehicles section allows you to manage the vehicles associated with your OnDemand service offering. How do I create a vehicle? Vehicles must be added to the system in order to be used for OnDemand service....

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What is Managed Mode and how do I enable it?

Managed Mode is a feature that allows dispatchers to manually approve or deny ride requests. Managed Mode can be enabled within Services settings. Follow the steps below to enable Managed Mode. Create or edi...

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