OnDemand Dispatch

How do I access my agency's OnDemand Dispatch screen?

Navigating to the dispatch screen can be done from any screen in the admin interface. Navigate to https://ondemand.transloc.com/admin In the top right corner, below the user's name, click on the "Dispatch"...

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How do I request a ride on behalf of a rider who calls in?

It's easy! From the Dispatch view: Click Add Ride (the blue button on the left hand side of the page beside Rides) Enter the information into the form fields (note that all fields must be completed). Cli...

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How do I cancel a ride request on behalf of a rider?

Once a ride has been scheduled, it’s possible for a dispatcher to cancel the ride. Please note that once a ride has been deleted, it is completely removed from the system. The rider will receive a notification ...

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How do I assign ride requests to vehicles?

You don't have to! OnDemand automatically manages the dispatching of your vehicles to serve the scheduled rides. When a ride is scheduled, our system determines the ideal vehicle to service the ride and sends t...

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What are the various statuses of rides within the system?

Pending Ride has been scheduled but the pickup has not yet happened. Rides that are pending are able to be canceled by the rider or the dispatcher. In Progress Rider is currently on a vehicle awaiting their dr...

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How do I generate turn-by-turn directions for a driver?

Turn-by-turn directions are automatically generated. You do not have to create turn-by-turn directions for your drivers.

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Does OnDemand's dispatch screen provide an instant replay viewer tool?

Yes! The dispatch screen includes a built-in instant replay viewer. Full details on this feature will be outlined in the near future.

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Can I track the real-time location of my agency's vehicles?

Absolutely! Each vehicle’s tablet is equipped to send real-time GPS details to TransLoc's servers. The positions of the vehicles are displayed on the Dispatch screen in the OnDemand software (accessible by clic...

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Is there a mobile version of OnDemand's dispatch page?

The Dispatch screen is not optimized for mobile, and individual results may vary based on device and browser. The OnDemand system is designed for desktop computer users; the administration features are mobile-f...

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