OnDemand

How do I access OnDemand from the Rider application?

Create a free TransLoc account if you haven't done so already (required if you want to submit a ride request through OnDemand). Do you have a university login? If so, sign in with your university login first be...

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How do I sign into OnDemand using my university credentials?

1. Select your transit agency in the TransLoc Rider application. 2. Tap the OnDemand icon to access your agency's OnDemand services. 3. Choose your university under the text that states or sign in with ...

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How do I request a ride?

OnDemand rides are scheduled from within the TransLoc Rider application. When you’re viewing a route associated with an agency with OnDemand service, you'll see an icon at the top of your screen. The exact plac...

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How do I enter and save my personal addresses for future use?

It's easy! Follow these steps: Sign in to the OnDemand system via the TransLoc Rider app or your computer. On the left-hand menu, click My Addresses. Click the Create Address button. En...

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How do I know when my vehicle will arrive?

Once you’ve scheduled a ride, click View Ride and you will be taken to a live map showing your pickup and drop-off locations along with the vehicle itself. This page also displays your estimated pickup time. W...

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How do I cancel a ride request?

Canceling a ride is simple. To do so, follow these steps: Sign into the OnDemand system via TransLoc Rider or your computer. On the left-hand menu, tap or click My Rides. Tap or click the ride you w...

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Can I request more than one ride at a time?

No. If you wish to change your ride or schedule a new one, you must cancel the one you currently have scheduled.

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As an ADA rider, do I have the ability to request a wheelchair-enabled vehicle?

Of course, you do. All users have the ability to enable the Wheelchair Access Required option before confirming their trip. The OnDemand system will only dispatch wheelchair-enabled vehicles to users who enable...

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